Replay Systems offers a range of voice and data recording support plans to ensure that you receive the greatest value on your investment. From answering general hardware and software questions by phone, to managing complex technical issues with the assistance of an on-site engineer, Replay Systems is here to help you get the most from your voice and data recorder. Our Service Team are experts in servicing VPI, Cybertech, NICE, Dictaphone, Majuda, DSSI, Rave Mobile Safety, Racal, Thales, Zetron, Futurenet, Spectracom and RTAS Solutions. Replay has the ability to supply parts and services to several systems that have reached or are past their end of life. Replay can extend the life of your recording system years past the manufacturer's support.
Customers not subscribing to an Assured Performance Plan can receive service from Replay Systems on a Time and Material basis. All labor, parts and any related expenses will be charged to you. The fees will be specified at the time of the call. Time and Material service calls do not have a guaranteed response time and are only available Monday - Friday from 8am to 5pm Eastern Time.